CBS News - Small Business

The best way to handle customers who don't pay

Mon Jun 10 05:35:24 PDT 2013

Late or delinquent accounts can run the gamut from frustrating to devastating -- here's how to make sure you get paid

Thu May 23 06:45:53 PDT 2013

Are you and your team fully engaged in the job or pretty much just collecting a paycheck?

Tue May 07 05:30:53 PDT 2013

As these petty annoyances business people inflict on others show, civility is on a slippery slope -- and sliding down fast

Wed Apr 10 05:36:19 PDT 2013

A hotel staff offers a lesson for all with its surprisingly great service no matter what the problem

Thu Apr 04 05:25:40 PDT 2013

Whether a business has 10 customers or 10,000, there are times managers should only think about one

Thu Mar 21 05:43:09 PDT 2013

Service without a smile is unfortunate, but a smile without service is useless

Wed Mar 13 05:31:31 PDT 2013

The best business lessons are often learned when the going gets tough -- here's how to get through that rough patch

Wed Mar 06 04:31:56 PST 2013

A fatal lapse of common sense teaches a dramatic lesson about mindless compliance with rules and regulations

Wed Feb 27 10:28:06 PST 2013

Winning doesn't have to come at the expense of honor, dignity and class

Fri Feb 15 14:03:56 PST 2013

Looking for shortcuts to business growth can be costly -- here's why you should dance with the one who brung ya'