CBS News - Small Business

Bad service in health care -- is there no cure?

Mon Feb 27 05:05:53 PST 2012

Patients are customers too -- but customer service is rarely part of the treatment plan

6 keys to your employees' hearts

Wed Feb 15 05:28:17 PST 2012

Turnover is heartbreaking -- and a little employee love can make a big difference

Small business picks up where Kodak left off -- and then some

Mon Feb 13 05:21:37 PST 2012

My city has lost the storied corporation that built it, but small business is writing a great next chapter

Sell more stuff by giving it away

Tue Feb 07 04:49:43 PST 2012

5 ways to use free products or services to grow your business

10 behaviors of the hyper-successful

Mon May 14 07:29:50 PDT 2012

The most successful business people I know have several traits in common -- and they all come down to one thing

Spirit Airlines' disastrous customer service week

Mon May 07 04:00:00 PDT 2012

From bringing add-on fee insanity to a new level to refusing to help a dying customer, the discount carrier has brought new meaning to "getting what you pay for"

Want to bring jobs back to America? Start here

Thu May 03 06:48:17 PDT 2012

America has evolved from a manufacturing economy to a service economy -- so why do we export the most important service jobs of all?

3 keys to keeping your press out of the trash

Fri Apr 27 04:57:10 PDT 2012

When it comes to getting priceless press, understanding protocol and media relations is a make or break proposition

The joys of "slingshotting" unhappy customers

Wed Apr 18 04:00:00 PDT 2012

Some customers are so sure that you won't help them that they won't give you a chance -- here's how to win them over

Is kindness a realistic customer service strategy?

Mon Apr 16 10:19:04 PDT 2012

Some people don't see the big picture when it comes to affirming the importance of humanity in dealing with customers